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#8992 White Paper – Optimizing EV Charging Uptime: A Framework

Debbie Bretches – Thu 23 Apr

white paper graphic

Reliable EV charging infrastructure is critical to accelerating electric vehicle adoption—but too often, drivers encounter chargers that are broken, slow, or fail to complete a session. In his white paper, Optimizing EV Charging Uptime: A Framework for Fault Detection and Diagnostics, Performance Monitoring, and O&M Workflows, Rick Jennings, PE, CEM of SkyFoundry outlines a practical, data-driven approach to solving this problem using the SkySpark® analytics platform.

The paper introduces a framework designed to improve EV charging uptime and operational performance. At its core is a structured system of events and Key Performance Indicators (KPIs) that transform raw charger data into actionable insights. By organizing charging activity into clear categories—such as Charge Attempts, Charge Sessions, and distinct failure types—operators gain a consistent way to understand what’s happening in the field and why issues occur.

Built and illustrated using the SkySpark platform, the framework shows how analytics can power more effective operations and maintenance strategies. It enables teams to:

Detect failures in real time

  • Diagnose root causes using structured event hierarchies
  • Track performance trends through daily KPI reporting
  • Trigger automated workflows like alerts and service tickets

The paper also highlights the importance of data quality and normalization, addressing common challenges like missing or inconsistent data and offering guidance on how to maintain reliable analytics in real-world conditions.

By turning fragmented EVSE data into a unified operational picture, this approach helps charging providers move from reactive troubleshooting to proactive optimization—ultimately improving uptime, driver satisfaction, and revenue potential.

Ready to improve your EV charging performance?

Download the white paper to explore the full framework and learn how to apply these insights using SkySpark to reduce failures, boost reliability, and deliver a better charging experience today.